Terms of Service

These Terms of Service govern your access to and use of the Preenio website, applications, and related services (the "Platform").

By creating an account, making a booking, or otherwise using the Platform, you confirm that you have read, understood, and accepted these Terms, and that you agree to be bound by them. If you do not agree, you must not use the Platform.

We may require you to accept an updated version of these Terms before you continue to use the Platform.

The Platform is operated by Preenio Nigeria Limited, a company incorporated in the Federal Republic of Nigeria with registration number [RC NUMBER] and registered office at [REGISTERED OFFICE ADDRESS].

In these Terms, "Preenio", "we", "us", and "our" refer to that company. "You" and "your" refer to the person accessing or using the Platform.

• "Platform" means the Preenio website, applications, application programming interfaces, and related services.
• "Provider" means an independent salon, spa, barbershop, practitioner, or other business that lists and offers Services through the Platform.
• "Service" means a beauty, grooming, wellness, or related service offered by a Provider.
• "Booking" means a reservation made through the Platform for a Service at a stated date and time.
• "Wallet" means the record of funds attributed to your account for use on the Platform.
• "Content" means text, images, ratings, reviews, and other material made available on or through the Platform.

Preenio operates an online marketplace. We supply technology that allows you to discover Providers, view the availability and prices they publish, make and pay for Bookings, and manage those Bookings.

Providers are independent businesses. They are not our employees, agents, partners, franchisees, or representatives, and we do not direct or control the manner in which they operate or deliver their Services.

We do not provide beauty, grooming, wellness, cosmetic, dermatological, medical, or any other treatment or service. Every Service is supplied by the Provider you select, under a contract formed directly between you and that Provider. Preenio is not a party to that contract.

We do not verify, endorse, warrant, or guarantee the qualifications, licences, registrations, insurance, competence, hygiene standards, equipment, products used, or the safety, quality, suitability, or outcome of any Service.

Information about Providers, including descriptions, prices, durations, staff, availability, and images, is supplied by the Providers themselves. We are not responsible for its accuracy, currency, or completeness.

Any complaint or dispute concerning a Service is a matter between you and the Provider. We may, at our sole discretion and without assuming any obligation or liability, assist in facilitating a resolution.

You must be at least 18 years of age and legally capable of entering into a binding contract under Nigerian law.

You may make a Booking on behalf of another person only where you are authorised to do so and that person accepts these Terms. You remain responsible for that Booking and for the conduct of that person.

You must provide accurate and current registration details, including a valid Nigerian mobile telephone number and, where requested, an email address.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account. You must notify us immediately at hello@preenio.com if you become aware of any unauthorised use.

Authentication is administered through a third party identity provider. We do not store your password.

We may refuse registration, or suspend or close an account, where we reasonably believe the information supplied is false, or where the account is used in breach of these Terms.

Availability displayed on the Platform reflects information published by the Provider and is subject to change until a Booking is confirmed.

When you add a Service to your cart, the relevant time slot is held for a limited period only. If payment is not completed within that period, the hold lapses automatically and the slot returns to general availability. A further limited period applies once payment has been initiated.

A Booking is confirmed only when payment has been completed successfully and a confirmation is issued through the Platform. Adding a Service to your cart does not create a Booking.

Confirmation reserves the stated slot on the basis of the information available to us at that time. A Provider may need to reschedule, decline, or cancel a Booking. Where that occurs, we will notify you using the contact details on your account and deal with any refund or rebooking in accordance with the clause on cancellations below.

You must attend at the time stated. Late arrival may reduce the treatment time available or cause the Booking to be treated as a non attendance, at the Provider's discretion and in accordance with the Provider's policy.

You are responsible for informing the Provider, before or at the appointment, of any allergy, sensitivity, skin or scalp condition, medical condition, pregnancy, medication, or other circumstance that may affect the Service or its suitability for you. Preenio does not request, collect, review, or assess such information, and does not advise on the suitability of any Service.

Prices are displayed in Nigerian Naira and are set by the Provider.

The amount payable at checkout may include a booking or service fee. Where such a fee applies, it is shown to you before payment is taken.

Unless expressly stated otherwise, prices are inclusive of Value Added Tax at the prevailing statutory rate.

Prices may change at any time before a Booking is completed. The price that applies to your Booking is the price displayed at the moment you complete payment.

Where the Service actually performed differs from the Service booked, additional charges may be raised by the Provider at the appointment. Any such charge is a matter between you and the Provider, and is not collected or controlled by us.

Payment is taken at the time of booking, by payment card through our payment service provider, from your Wallet balance, or by a combination of the two.

Card payments are processed by a third party payment service provider licensed by the Central Bank of Nigeria. We do not receive, process, or store your full card details.

Your payment is additionally subject to the terms of that payment service provider and of your card issuer or bank. We do not control their systems, timescales, or decisions.

Preenio is not a bank, payment service provider, or deposit taking institution, and does not carry on banking business or provide financial services.

Where a payment is reversed, charged back, or reasonably suspected to be fraudulent, we may suspend your account, cancel affected Bookings, withhold refunds pending investigation, and take steps to recover amounts owed.

Your Wallet balance represents amounts recorded to your account for use on the Platform. It is not a bank deposit, does not attract interest, and is not covered by any deposit insurance or protection scheme.

Wallet funds may be applied to Bookings and other transactions on the Platform. Where withdrawal of Wallet funds is offered, it is subject to identity and anti fraud verification and to any limits, fees, and timescales we publish.

We may set off any amount you owe us against your Wallet balance.

Where an account is closed, any remaining Wallet balance will be dealt with in accordance with the procedure we publish at that time and with applicable law.

Vouchers and gift cards are subject to the terms stated at the point of purchase, including any validity period, restriction to particular Providers or Services, and minimum spend.

Unless expressly stated otherwise, vouchers and gift cards are not exchangeable for cash and are not replaceable if lost, or if disclosed to a third party by you or by a recipient you nominate.

Expired vouchers and gift cards are not refundable and will not be extended, except where required by law.

Promotional codes may be varied or withdrawn at any time, may be limited in number, and may not be combined with other offers unless expressly permitted.

We may cancel or invalidate any voucher, gift card, or promotional code issued in error, obtained by fraud or misrepresentation, or used in breach of these Terms, and may recover the value of any benefit obtained.

Each Provider sets its own cancellation policy, which is displayed to you before you complete a Booking. That policy forms part of your contract with the Provider and applies to your Booking.

A cancellation made within the free cancellation window published for that Provider will be treated in accordance with that policy. A cancellation made after that window may attract a cancellation fee, expressed either as a percentage of the price or as a fixed amount.

Failure to attend a confirmed Booking may attract a non attendance fee where the Provider's policy so provides.

Where a refund is due, it will be credited to your Wallet or returned to the original payment method. Refunds to payment cards are subject to the processing times of the payment service provider and of your bank, over which we have no control.

Where a Provider cancels or fails to supply a Service, you may request a refund or a rebooking. We will pass the request to the Provider and, where we hold the relevant funds, arrange a refund of the amount paid through the Platform.

Nothing in this clause limits any right or remedy available to you under the Federal Competition and Consumer Protection Act 2018 or other applicable consumer protection law.

If you register as a Provider, you additionally represent and warrant on a continuing basis that you hold all licences, permits, registrations, approvals, and insurance required to supply your Services lawfully in Nigeria, and that your premises, equipment, products, and practitioners comply with all applicable health, safety, and professional standards.

You are solely responsible for the Services you supply, for the accuracy of your listings, prices, durations, staff details, and availability, for your cancellation policy, and for all dealings with customers.

You authorise us to collect payment from customers on your behalf and to deduct applicable commission, fees, and chargebacks before remitting the balance to you.

You will indemnify us in respect of any claim arising from the Services you supply or from any breach of the representations in this clause.

Separate provider terms may apply to your use of the Platform as a Provider and, where they do, they prevail over these Terms to the extent of any inconsistency.

You must not use the Platform for any unlawful purpose, or in any way that damages or interferes with it, or that harms us, a Provider, or another user.

• making false, speculative, or fraudulent Bookings
• using a payment instrument you are not authorised to use
• harassing, threatening, defaming, or abusing a Provider, its staff, or our personnel
• uploading unlawful, infringing, misleading, or offensive material
• attempting to gain unauthorised access to any part of the Platform, its systems, or the accounts of others
• scraping, harvesting, or systematically extracting data from the Platform
• introducing malicious code, or interfering with the proper operation or security of the Platform
• circumventing a Provider to avoid fees payable through the Platform, where the Booking originated on the Platform

Conduct of this kind may constitute an offence under the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 or other applicable law, and may be reported to the relevant authorities.

Where the Platform allows you to submit Content, you must ensure it is accurate, lawful, not defamatory, and reflects a genuine experience of a Service you actually received.

You grant us a non exclusive, royalty free, worldwide, sublicensable licence to host, store, reproduce, adapt, publish, and display that Content in connection with the operation and promotion of the Platform.

You represent that you own or are licensed to grant the rights in the Content you submit, and that its publication will not infringe the rights of any other person.

We may remove, edit, or decline to publish Content at our discretion, including where it appears false, abusive, unlawful, or in breach of these Terms. We are under no obligation to monitor Content, and its publication does not constitute an endorsement by us.

The Platform, including its software, source code, design, layout, text, graphics, logos, and trade marks, belongs to us or to our licensors and is protected by applicable intellectual property law.

You may use the Platform only as permitted by these Terms. You must not copy, modify, adapt, distribute, sell, licence, reverse engineer, decompile, or create derivative works from any part of it without our prior written consent.

The Platform depends on services supplied by third parties, including identity and authentication, payment processing, messaging and notification delivery, mapping and map tiles, media storage, and hosting.

The Platform may contain links to third party websites and services. Those links are provided for convenience only and do not signify any endorsement.

We are not responsible for the availability, performance, security, content, or practices of any third party service, or for any loss arising from your use of one.

We aim to keep the Platform available, but we do not guarantee that access will be uninterrupted, timely, secure, or free from error.

We may suspend, withdraw, restrict, or vary all or any part of the Platform for maintenance, security, commercial, or legal reasons, with or without notice.

We may add, change, or remove features at any time.

The Platform is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and other terms implied by statute, common law, or otherwise in relation to the Platform, the Providers, and the Services.

Without limiting the foregoing, we give no warranty that the Platform will meet your requirements, that Content or listings are accurate or current, that availability shown will remain available, or that any Service booked through the Platform will be of any particular standard or will achieve any particular result.

Nothing in these Terms excludes or limits any right, warranty, or remedy that cannot lawfully be excluded or limited, including under the Federal Competition and Consumer Protection Act 2018.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Nigerian law.

Subject to the paragraph above, we are not liable to you for any of the following:

• the acts, omissions, negligence, default, or misconduct of any Provider or its personnel
• injury, harm, allergic reaction, adverse effect, dissatisfaction, or loss of any kind arising from a Service, or from any product applied, supplied, or sold by a Provider
• the cancellation, rescheduling, delay, or non performance of a Service by a Provider
• the accuracy or completeness of any listing, price, description, or availability published by a Provider
• loss of profit, revenue, business, contracts, goodwill, opportunity, data, or anticipated savings
• any indirect, special, or consequential loss, however arising

Subject to the first paragraph of this clause, our total aggregate liability arising out of or in connection with any Booking, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, is limited to the total amount actually paid by you through the Platform for the Booking giving rise to the claim.

Each provision of this clause operates separately. If any part is held to be unenforceable, the remaining parts continue to apply.

You agree to indemnify us, and to keep us indemnified, against all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use or misuse of the Platform, any Content you submit, or your infringement of the rights of any other person.

We may suspend or terminate your access to the Platform immediately where we reasonably believe you have breached these Terms, where required to do so by law or by a regulator, or where necessary to protect the Platform, a Provider, or other users.

You may close your account at any time. Closure does not affect Bookings already made, amounts already payable, or rights and liabilities that have already accrued.

Provisions which by their nature should survive termination will survive, including those relating to liability, indemnity, intellectual property, dispute resolution, and governing law.

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including failure of power, telecommunications, or internet services, failure of a third party supplier, industrial action, civil unrest, act of government or regulator, epidemic, flood, fire, or act of God.

If you have a complaint, please contact us first at hello@preenio.com so that we have an opportunity to resolve it. We aim to acknowledge complaints promptly and to resolve them within a reasonable period.

Where a dispute between you and us is not resolved within 30 days of being raised, either party may refer it to arbitration in Abuja, Nigeria, before a sole arbitrator appointed in accordance with the Arbitration and Mediation Act 2023. The seat of the arbitration shall be Abuja and the language shall be English.

Nothing in this clause prevents either party from applying to a court for urgent injunctive or interim relief, or prevents you from making a complaint to a competent regulator.

These Terms, their subject matter, and their formation are governed by the laws of the Federal Republic of Nigeria.

Subject to the clause on complaints and dispute resolution, the courts of the Federal Republic of Nigeria have jurisdiction in respect of any dispute arising out of or in connection with these Terms.

• Changes to these Terms: we may amend these Terms from time to time. The amended version takes effect when published on the Platform, and your continued use after publication constitutes acceptance. Changes will not apply retrospectively to Bookings already confirmed.
• Severability: if any provision is held to be invalid or unenforceable, the remaining provisions continue in full force.
• Entire agreement: these Terms, together with our Privacy Policy and any Provider policy displayed at the time of booking, constitute the entire agreement between you and us in relation to the Platform.
• Assignment: we may assign, transfer, or subcontract our rights and obligations. You may not do so without our prior written consent.
• Waiver: a failure or delay in enforcing a right does not operate as a waiver of that right.
• Third parties: a person who is not a party to these Terms has no right to enforce any of its provisions.
• Notices: we may contact you by email, SMS, or in application message using the details held on your account. You are responsible for keeping those details current.

Questions about these Terms may be sent to hello@preenio.com, or by post to Preenio Nigeria Limited, [REGISTERED OFFICE ADDRESS].