Search for a service or a place, open the place and tap Add on the service you want. Choose a staff member (or Any Staff), a date and a time, tick any extras, then head to checkout and pay. Your booking is confirmed as soon as payment goes through, and you'll find it under My Bookings.

Yes. When you add a service you'll see the staff who can perform it. Pick one, or choose Any Staff and the place will assign someone who's available.

Yes, for a limited time. Once a service is in your cart its time is held for you, and checkout shows a countdown of how long is left. If it runs out before you pay, the time is released for others and nothing is charged- just pick a new time.

Not in the same cart- a cart holds services from one place at a time. If you add a service from another place, we'll ask before starting a new booking, which removes what's in your cart and frees up those times.

You can browse and fill your cart without one, but you'll need to sign in to pay. Creating an account takes a Nigerian mobile number and a password; an email address is optional. Create an account.

Yes, as long as it's still pending or confirmed and hasn't started. Go to My Bookings, open the booking and tap Reschedule. We show you how long you have left to reschedule, then you pick a new date and one of the free times, and tap Move to to confirm. Your booking updates straight away, and it shows the time it was originally booked for.

No. Rescheduling is free: your price and payment stay exactly as they were, and there's nothing extra to pay.

Each place sets its own rules, shown under Cancellation & Rescheduling on its page and on your booking. If a place hasn't set its own, you can reschedule up to 72 hours before your appointment, at most twice. When you tap Reschedule, we show the exact deadline and how many reschedules you have left.

No. Rescheduling only moves the date and time; your service, extras and staff member stay the same, and we only show times when they're free. To change anything else, cancel the booking (the place's cancellation policy applies) and book again.

Usually because it's too close to the appointment, you've used all your reschedules, or the place doesn't offer online rescheduling. We tell you which when you tap Reschedule. Bookings that have started, finished or been cancelled can't be moved either. In any of these cases, contact the place directly to change your time.

A place may sometimes need to move a booking. We'll let you know using the contact details on your account, and the booking in My Bookings shows the new time along with the one it was moved from. A move made by the place doesn't count towards your own reschedules. If the new time doesn't work for you, you can reschedule it or cancel it.

By card, through our payment provider, Paystack. If you have Preenio credit in your wallet you can switch on Use wallet balance at checkout: the wallet pays first and your card covers anything left. Preenio never stores your card details.

Prices on Preenio already include any booking fee, and the total you see at checkout is what you pay online. A place may only charge you more at the appointment if the service you receive differs from the one you booked.

At checkout, once you're signed in, enter the code in the Promo code box under your appointments and tap Apply. The discount shows in your total before you pay. Codes can't be combined unless the offer says so.

No. If a payment fails or you cancel it, you aren't charged, and any wallet credit used towards it is returned to your wallet.

Go to My Bookings, open the booking and tap Cancel Booking. You can cancel while it's pending or confirmed and before it starts. Before you confirm, we show exactly how much will be refunded and any fee. If you only need a different time, you can Reschedule instead and keep your booking.

Each place sets its own cancellation policy, shown on its page. Many allow free cancellation up to a set time before the appointment and charge a fee after that, and some charge a no-show fee. The Preenio booking fee isn't refunded.

You choose when you cancel. Your Preenio wallet is usually credited straight away (occasionally our team checks it first, normally within a working day) and can be spent on any booking, but can't be withdrawn to a bank. Back to your card is reviewed by our team first, then takes 2-10 working days for your bank to process. We'll email you once it's been sent.

It holds your Preenio credit- from refunds, redeemed gift cards and occasional promotions- which you can put towards any booking at checkout. It can't be withdrawn as cash. See your balance and history in Wallet.

On Gift cards, pick a design, choose an amount (from ₦1,000 to ₦500,000), and add the recipient's name and their email, phone number or both- we send it to whichever you give, with your message. You'll need to be signed in to buy one.

Open the link in your gift card message, or go to Redeem a gift card and enter its code. Once you're signed in, the value becomes Preenio credit in your wallet, ready to spend on any booking. Gift cards are valid for the period stated when they were bought and can't be exchanged for cash.

Download the Preenio for Business app to set up your place, services and team. It's free to download, with no setup fees. Learn more.

Preenio Coins are prepaid credit for businesses on Preenio. They pay for the walk-in bookings a business adds itself in the Preenio for Business app, in place of the commission Preenio takes on online bookings. The app shows what a walk-in costs before it's saved, and if the place doesn't have enough coins it can't be added until the owner tops up. Customers never pay or see coins. Learn more.

The owner of a place buys them in the Preenio for Business app, under Wallet → Preenio Coins. Choose any amount above the minimum, or a bundle (some include bonus coins), and pay from the place wallet, your own wallet or by card. Wallet payments add the coins straight away; card payments add them once the payment is confirmed. Coins belong to the place, never expire, and can't be exchanged back for money. Every purchase and use is listed in the app's coin history.

Email us at hello@preenio.com or chat with us on WhatsApp at 07020867282. We're available Monday - Saturday, 9am - 5pm (closed sunday). All contact options.